FAQ
Subscriber Identity Module (SIM) Registration
Enregistrement du Module d'identité de l'abonné (SIM)
Subscriber Identity Module (SIM) Re-Registration
Réenregistrement du Module d'identité de l'abonné (SIM)
Subscriber Identity Module (SIM) Registration
Subscriber Identity Module (SIM) Re- registration
Consumer Complaints
Complain directly to your service provider. Contact your service provider’s customer care department or hotline. Use all available means to resolve your complaint with your service provider.
Keep records of time and date of who you spoke to.
Yes but ensure you have exhausted all means and avenues to resolve the matter with your service provider.
You can stress that you want to be treated fairly and in a reasonable timeframe.
Consumers are required and advised to take time and be well informed before signing a contract; to ask questions at points of sale and to abide by the terms and conditions of the service.
The Authority will acknowledge receipt of your complaint and provide advice for you to resolve the complaint or where necessary refer the complaint to the appropriate Authority.
eClearance
EMF
8-digit Numbering
Complain directly to your service provider. Contact your service provider’s customer care department or hotline. Use all available means to resolve your complaint with your service provider.
Keep records of time and date of who you spoke to.
Yes but ensure you have exhausted all means and avenues to resolve the matter with your service provider.
You can stress that you want to be treated fairly and in a reasonable timeframe.
Consumers are required and advised to take time and be well informed before signing a contract; to ask questions at points of sale and to abide by the terms and conditions of the service.
The Authority will acknowledge receipt of your complaint and provide advice for you to resolve the complaint or where necessary refer the complaint to the appropriate Authority.